We understand the importance of customer support

Therefore trained and experienced technicians are on hand to ensure the potential of a system is maximised. We can offer customised training, on-site implementation or remote support and we organise a range of industry-specific conferences to promote laser scanning and develop user communities. 3D Laser Mapping has a reputation for supplying first class technical support to customers. As a commitment to continuously improving the quality of our support, we have implemented two resources to help our customers find a quick resolution to their problem:

  • A remote desktop (“screen-sharing”) tool, to allow a 3DLM support technician to connect to a client’s computer and talk them through the solution to the problem
  • Submitting a ticket using the ticket button below so that we can route your request to the people who have the answers you are looking for.

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Remote Desktop

On-Demand Support

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